We are continuing to work on a fix for this issue.
Posted Dec 30, 2020 - 14:04 UTC
Identified
The issue has been identified and fix will be implemented shortly.
Posted Dec 30, 2020 - 10:57 UTC
Investigating
We are currently investigating an issue that caused Zendesk tickets to not be displayed in Lang.ai for a period of time. Note that these tickets were successfully processed and tagged in Zendesk.