Delays in Zendesk Ticket Processing

Incident Report for LangAI

Resolved

The incident has been resolved and new tickets are now being processed in real time. Previous ticket will be processed in the following hours.

Posted Jun 30, 2023 - 17:56 UTC

Identified

A fix is being implemented to start processing new tickets in real time.

Posted Jun 30, 2023 - 16:50 UTC

Investigating

We are currently investigating the issue. Current tickets are being processed with a delay of several hours.

Posted Jun 30, 2023 - 14:56 UTC

This incident affected: Web App.